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Leadership & Strategy: Taking FM to the Next Level

  • Smart Buildings Center (map)

This presentation will explore the Leadership & Strategy core competency as a vital discipline in getting a seat at the governance table, influencing executive decision making, and inspiring your team. The FM discipline requires leadership at multiple levels for both internal and external stakeholders. Embracing this aspect of our multi-faceted FM roles has profound impacts on organizational success and career growth.

Learning Objectives

  1. Leadership: Setting the context of when and where FM’s should expect to be leaders. Understanding common leadership styles and why connecting the right approach to the culture is key to effective governance

  2. Strategy: Providing an overview of strategy including formulation, implementation, and change management. Understanding the importance of strategic alignment, defining business level strategies, and using the balanced scorecard to maintain alignment; how to prioritize initiatives based on business-critical systems and expected service levels

  3. Application of Leadership & Strategy: Presenting a model and case study for strategic facilities planning and how it relates to ISO 41000 Facilities Management & 55000 Asset Management


Tony Kaufmann
MBA CFM ProFM FMA SMA

Tony Kaufmann has been a facility management professional for over 30 years. Having started his FM career in high school, he credits the mentorship of industry leaders, and continuing education for fast tracking his development. Tony is enthusiastic about collaborative problem solving and aligning the built environment with the mission for each unique organization. He believes facility management offers endless opportunities to connect work with purpose and produce measurable benefits to social, environmental, and economic outcomes. Tony leads from a place of advocacy, providing solutions to underserved markets and empowering others with the tools to succeed over the long haul.
His professional experience includes designing and implementing comprehensive FM programs for two major cities, two American Institute of Architects award-winning LEED Gold facilities, maintaining constant ambient conditions for historic artifacts (including the original Louisiana Purchase document), a fortune 100 financial services company, and working under a MacArthur Foundation Grant to assist 10 performing arts centers. Tony is also a long-time non-profit board member, having previously served a full term as a community trustee, and for an organization that advocates for people with disabilities. Tony currently serves as Director at Large on IFMA Seattle’s Board of Directors.